Politique de remboursement

RETURNS

We want you to LOVE your Gentle Moose products!! If you don't love them, send back the unused product to us and we will give you a full refund or store credit within 30 days from date of purchase with receipt. We only accept "unused" items. Shipping Is the responsibility of the customer. We do not offer shipping labels.  NOTE: We do not accept any returns for our Natural Soap. A normal wear cycle for a bar of soap is between 3 to 5 weeks depending on so many factors ie: how often you use it, how many people in your household use it, how aggressive you are when washing and the way it's stored. Because these factors are out of our control, we do not give refunds for our soap. Thank you for understanding.  :-)

NOTE:  Gentle Moose will not issue refunds, exchanges or send replacement products for packages lost or stolen AFTER the package has been marked "delivered" via the tracking number given by the Postal Service. (ie: a community mailbox) If the postal service has delivered your package to a P.O. Box or a community mailbox and it is missing/stolen, there is no refund available.

CANCELATION 

We charge a 10% restocking fee to cancel orders. We usually pack up your order within 1 hour, if not minutes and have already written your name on your box. No exceptions.