Shipping policy

All orders will be processed as soon as possible and shipped within 3 business days.  We honestly try to ship it out the same day and do our best to get your products to you as fast as possible!!  ;-)

We are trying to help out our customers by reducing their shipping costs. We offer $10-$15 flat shipping rates to specific Provinces depending on where you are.  We pay the balance of your shipping. We offer free shipping for all orders over $120 (North America residents only. PO Boxes are not included) International shipping is based on the weight of the package delivered. 

Please note: DO NOT choose flat rate for PO Boxes. Our Flat & Free Shipping rates do not included PO Boxes. If you choose the flat shipping rate, you will be sent an invoice for the balance if it is over the Flat Rate you chose. We don't understand why people try to choose flat rate when it clearly states on our checkout page (PO Boxes, select Expidited Parcel) If we paid for the rural area PO Box shipping, we would literally be out of business. The comparison sometimes is $15 to a regular address and $28 to a PO Box. We hope everyone understands. Please keep in mind, we are not Amazon, we are a Mom & Pop business. We do not have 20 employees, we have 2. Just my wife and I do everything ourselves.

Under NO circumstances does Gentle Moose Skincare Ltd issue refunds, exchanges or send replacement products for packages lost or stolen that have been marked as "delivered" by Canada Post or any other shipping company including Purolator, Canpar, UPS, etc. We also do not replace any product that has been damaged or broken by the shipper. Our items are packed perfectly in biodegradable packing peanuts and are fully secure when we ship your order out to you.  If this should happen, the issue must be taken up by you, with the shipping company directly. Once a package has been mailed and a tracking number indicates it as "delivered" Gentle Moose Skincare Ltd is not responsible for the whereabouts of that package.